Refund & Cancellation Policy

This policy explains how cancellations and refunds work for CaloGlow Pro subscriptions. Payments are processed by our Merchant of Record, Paddle.com Market Ltd ("Paddle").

Free trial

New accounts may start with a free trial that requires no credit card. You will not be charged during the trial, and you can stop before it ends without any payment.

Cancelling your subscription

You can cancel at any time from within the app or via the customer portal. When you cancel, your subscription will not renew, and you keep Pro access until the end of the billing period you have already paid for. Cancelling does not, by itself, trigger a refund of the current period.

Refunds

• If you are not satisfied, you may request a refund within 14 days of a charge by contacting us at support@caloglow.com or via Paddle at paddle.net.
• Refund requests outside this window are considered on a case-by-case basis at our discretion, in line with applicable consumer protection law.
• Approved refunds are issued by Paddle to your original payment method. Processing times depend on your bank or payment provider.

How to request a refund

Email support@caloglow.com with the email address used for your account and the approximate date of the charge, or use the "Cancel a subscription / Request a refund" tools at paddle.net. The charge on your statement will appear as Paddle or Paddle.com.

Contact

Questions about billing or refunds? Contact support@caloglow.com.